Privacy Policy

We use the information we collect to:

• Respond to your service requests — When you submit a form or call us, we use your contact information to follow up, schedule appointments, and provide service.
• Send appointment confirmations and reminders — We may contact you via phone, text, or email to confirm or remind you of upcoming service visits.
• Improve our website — Analytics data helps us understand how visitors use our site so we can make it faster, easier to navigate, and more useful.
• Prevent spam and fraud — We use Google reCAPTCHA to protect our contact forms from automated spam submissions.
• Comply with legal obligations — We may retain certain information as required by Oklahoma and federal law.

We will never use your information to send unsolicited marketing emails or sell your data to third parties.

We do NOT sell your personal information. We may share limited information with the following trusted partners solely to provide our services:

• Upgrade (Financing Partner) — If you apply for financing through our website, your information may be shared with Upgrade to process your application. Upgrade has its own privacy policy governing how they handle your data.
• Google (Analytics & reCAPTCHA) — We use Google Analytics to understand website traffic and Google reCAPTCHA V3 to protect our forms from spam. Google may collect certain browsing data as outlined in Google's Privacy Policy.
• Payment Processors — If you make a payment through our website, your payment information is handled by a secure, PCI-compliant payment processor. We never store credit card numbers on our servers.

We may also disclose information if required by law, court order, or to protect the safety and rights of our business or customers.

Our website uses cookies and similar tracking technologies to improve your browsing experience. These include:

• Google Analytics — Tracks anonymous usage data such as pages visited, time on site, and traffic sources to help us improve the website experience.
• Google reCAPTCHA V3 — Analyzes browsing behavior to distinguish legitimate users from bots and protect our contact forms from spam.
• Google Fonts — Our website loads fonts (Poppins and Source Sans 3) from Google Fonts servers, which may log your IP address per Google Fonts' privacy practices.
• Tailwind CSS CDN — Our website loads styling resources from the Tailwind CSS CDN, which may log basic request data.
• WordPress Cookies — Standard WordPress cookies for site functionality and session management.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our security measures include:

• SSL/TLS Encryption — All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• CSRF Protection — Our contact forms include Cross-Site Request Forgery (CSRF) tokens to prevent unauthorized form submissions.
• Secure Form Handling — Form data is processed through secure server-side handlers with input validation and sanitization.
• Limited Access — Only authorized Dowd Heat and Air staff have access to customer information, and only as needed to provide our services.

While no method of internet transmission is 100% secure, we strive to use commercially acceptable means to protect your personal information.

You have the following rights regarding your personal information:

• Right to Access — You can request a copy of the personal data we hold about you at any time.
• Right to Deletion — You can request that we delete your personal information from our systems. We will comply within 30 days, except where retention is required by law.
• Right to Opt Out — You can opt out of any communications (email, text, phone) at any time by contacting us directly. If you receive an email from us, you can use the unsubscribe link at the bottom.
• Right to Correction — If any of the information we have about you is inaccurate, you can request that we update or correct it.

To exercise any of these rights, please contact us at abigail@dowdheatandair.com or call (918) 437-3721. We will respond to all privacy requests within 30 business days.

Our website may contain links to or integrate with the following third-party services. Each has its own privacy policy, and we encourage you to review them:

• Upgrade — Our financing partner for HVAC equipment purchases. If you apply for financing, your information is subject to Upgrade's Privacy Policy.
• Google reCAPTCHA V3 — Used to protect our forms from spam and abuse. Subject to Google's Privacy Policy and Terms of Service.
• Google Fonts — Fonts loaded from Google's servers. See Google Fonts Privacy FAQ.
• Google Analytics — Website analytics service. See Google's Privacy Policy.
• Facebook & LinkedIn — Links to our social media pages. These platforms have their own privacy policies governing the data they collect.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• The "Last Updated" date at the top of this page will be revised.
• Material changes will be noted prominently on this page.
• We encourage you to review this policy periodically to stay informed.

Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.